Does DC Products offer a guarantee for its products?

 

When purchasing any of our products, you are automatically protected by the warranty, having a period of 7 days to test it.

 

If you are not satisfied with the product within this period, you can request a refund via the support email (productsdc2024@gmail.com) without complications.

 

If you prefer, we are also available via WhatsApp at +55(48)99994-3544, as well as by phone at the same number.

 

For more details about the warranty of our products, see the “Exchanges and Returns” section on our website.


Why buy from DC Products?

 

We are a store with our own stock and we have a physical store where we store the products we sell in our online store.

 

Our address is located at 873 El Camino Real, Menlo Park, CA 94025
 

By purchasing from us, you guarantee that you will receive original products in your home and will be protected by our guarantee against defects or dissatisfaction with the products.


Will my purchase at DC Products be safe?

 

Your purchase at Nutre Caps is safe. Our security system is monitored 24 hours a day and is certified by Norton Security.

 

Furthermore, your data is encrypted with 256-bit security, the same used by banks.

 

We do not store any data in our system, ensuring that fraud in your name is impossible.



How can I track my order placed in the DC Products online store?

 

All products are sent with valid tracking codes, and you can check all movements directly on our website or through the Correios website.

 

We normally ask for 2 business days to send you the tracking number.

 

If you have not received it after this period, simply contact us by email (productsdc2024@gmail.com) or WhatsApp +55 (48)99994-3544, telephone +55 (48)99994-3544.


Exchanges and Returns

 

To make a return, you can find all the rules and necessary steps on the “Exchanges and Returns” page.

 

If you have difficulty finding this page, simply perform a search using the word “exchanges”.

 

The delivery time for our products is 2 to 20 days after the date of posting.

 

We will send the tracking code within 2 business days after payment confirmation to the email registered in your purchase.